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Between Stages 3 and 4,
• “User Needs” and
• “Adoption” share the greatest similarities.
Differences exist between other areas as summarized below:
| | Stage 3 – Collaborative-drive intranets | Stage 4 – Enterprise Information Portals |
| Sponsorship | Business-unit implementation; shared funding from cap exp. | Executive-level signoff due to significant development costs |
| Governance | Centrally managed | Managed by employees from all levels within the enterprise |
| User Needs | Push intranets; data used to inform decisions | Prioritization & aggregation of data possible |
| Experience Design | Info Architecture driven | Interface customizations limited according to capabilities of portal design |
| Technologies | Varied, with increasing movement towards social software solutions | From few major portal software developers with stronger user interface and implementation of social media functionality |
| Training | Easy training, narrow targeted audience | Extensive training required for mission critical applications |
| Adoption | Very slow | Very slow |
| ROI Metrics | Measurements for application are standardized; collaborative success is allusive | Costs are monitored very closely; extensive metrics in place to control investment |
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