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Significant differences exist between intranets in Stage 1 and Stage 2; these are summarized below
| Stage 1 – Communication & Information-Sharing Intranets | Stage 2 – Self-Service Intranets |
Sponsorship | Department/team level; lacks formal sponsorship | Corporate-level HR; secondary level may include Finance and Legal departments |
Governance | Informal | Formalized |
User Needs | Most basic | Information & Services for management of personal & work lives |
Experience Design | Information architecture, visual design, usability, accessibility not usually developed | Optimization of usability through task studies |
Technologies | Basic content management systems, lack of corporate technology standards | From content management systems for publishing content to “portlet” platforms that incorporate functionality of enterprise HR systems |
Training | Limited training | User guides, contextual help screens |
Adoption | Slow, usually not marketed effectively, lacks executive support | Quick adoption |
ROI Metrics | Rarely performed; not a major concern due to limited investment | Easily measured by comparing offline processes to migration and support costs, comparison of time savings involved |
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