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Page history last edited by PBworks 17 years, 8 months ago

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Significant differences exist between intranets in Stage 1 and Stage 2; these are summarized below

Stage 1 – Communication & Information-Sharing IntranetsStage 2 – Self-Service Intranets

Sponsorship Department/team level; lacks formal sponsorship Corporate-level HR; secondary level may include Finance and Legal departments
Governance Informal Formalized
User Needs Most basic Information & Services for management of personal & work lives
Experience Design Information architecture, visual design, usability, accessibility not usually developed Optimization of usability through task studies
Technologies Basic content management systems, lack of corporate technology standards From content management systems for publishing content to “portlet” platforms that incorporate functionality of enterprise HR systems
Training Limited training User guides, contextual help screens
Adoption Slow, usually not marketed effectively, lacks executive support Quick adoption
ROI Metrics Rarely performed; not a major concern due to limited investment Easily measured by comparing offline processes to migration and support costs, comparison of time savings involved

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