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Significant differences exist between intranets in Stage 2 and Stage 3; these are summarized below:
| Stage 2 – Self-Service Intranets | Stage 3 – Collaborative-drive intranets |
Sponsorship | Corporate-level HR; secondary level may include Finance and Legal departments | Business-unit implementation; shared funding from cap exp. |
Governance | Formalized | Centrally managed |
User Needs | Information & Services for management of personal & work lives | Push intranets; data used to inform decisions |
Experience Design | Optimization of usability through task studies | Info Architecture driven |
Technologies | From content management systems for publishing content to “portlet” platforms that incorporate functionality of enterprise HR systems | Varied, with increasing movement towards social software solutions |
Training | User guides, contextual help screens | Easy training, narrow targeted audience |
Adoption | Quick adoption | Very slow |
ROI Metrics | Easily measured by comparing offline processes to migration and support costs, comparison of time savings involved | Measurements for application are standardized; collaborative success is allusive |
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