The Intranet Maturity Framework

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Page history last edited by razorfish 3 yrs ago

	Stage 5 – Digital Dashboards	Stage 6 – The Consolidated Workplace Interface
Sponsorship	CEO or CIO, useful to cascade key performance indicators throughout organization	CEO; prototype with most innovative, or technologically lagging units, or units with most pressing needs
Governance	New governance models not needed	Requires general redefinition since this stage is limited to not “intranet”
User Needs	Real-time reports with pre-established targets, often involves confidential data	Responsive to the way tasks are accomplished in the complex workplace
Experience Design	Mission-Critical information is assimilated into a single interface; extremely well designed	Interfaces incorporate simplicity and some degree of artificial intelligence
Technologies	Related to 3 general types of technology: 1) Business intelligence software, 2) Portal software or platform, 3) Extract transformation load	Examples include: VoIP, guided navigation, enterprise IM, semantic web, visualization, content analysis, mobile, RIA, AJAX and context aware portal software
Training	Dependent on size of audience, not always formalized	Dependent on the degree of technological interface and technical savviness of users
Adoption	Uniquely suited to audiences’ precise needs	To be determined
ROI Metrics	Demonstrable based on popularity of use, timeliness of reports and consequences of data quality	Based on increased employee productivity and timely task completion

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