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Page history last edited by PBworks 14 years, 6 months ago


Significant differences exist between intranets in Stage 2 and Stage 3; these are summarized below:

Stage 2 – Self-Service Intranets Stage 3 – Collaborative-drive intranets
Sponsorship Corporate-level HR; secondary level may include Finance and Legal departments Business-unit implementation; shared funding from cap exp.
Governance Formalized Centrally managed
User Needs Information & Services for management of personal & work lives Push intranets; data used to inform decisions
Experience Design Optimization of usability through task studies Info Architecture driven
Technologies From content management systems for publishing content to “portlet” platforms that incorporate functionality of enterprise HR systems Varied, with increasing movement towards social software solutions
Training User guides, contextual help screens Easy training, narrow targeted audience
Adoption Quick adoption Very slow
ROI Metrics Easily measured by comparing offline processes to migration and support costs, comparison of time savings involved Measurements for application are standardized; collaborative success is allusive


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