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overview

Page history last edited by PBworks 14 years, 6 months ago

O V E R V I E W

 

 

Stage 1 – Communication & Information-Sharing Intranets

Stage 2 – Self-Service Intranets

Stage 3 – Collaborative-drive intranets

Stage 4 – Enterprise Information Portals

Stage 5 – Digital Dashboards

Stage 6 – The Consolidated Workplace Interface

Sponsorship Department/team level; lacks formal sponsorship Corporate-level HR; secondary level may include Finance and Legal departments Business-unit implementation; shared funding from cap exp. Executive-level signoff due to significant development costs CEO or CIO, useful to cascade key performance indicators throughout organization CEO; prototype with most innovative, or technologically lagging units, or units with most pressing needs
Governance Informal Formalized Centrally managed Managed by employees from all levels within the enterprise New governance models not needed Requires general redefinition since this stage is not restricted to “intranet” systems
User Needs Most basic Information & Services for management of personal & work lives Push intranets; data used to inform decisions Prioritization & aggregation of data possible Real-time reports with pre-established targets, often involves confidential data Responsive to the way tasks are accomplished in the complex workplace
Experience Design Information architecture, visual design, usability, accessibility not usually developed Optimization of usability through task studies Info Architecture driven Interface customizations limited according to capabilities of portal design Mission-Critical information is assimilated into a single interface; extremely well designed Interfaces incorporate simplicity and some degree of artificial intelligence
Technologies Basic content management systems, lack of corporate technology standards From content management systems for publishing content to “portlet” platforms that incorporate functionality of enterprise HR systems Varied, with increasing movement towards social software solutions From few major portal software developers with stronger user interface and implementation of social media functionality Related to 3 general types of technology: 1) Business intelligence software, 2) Portal software or platform, 3) Extract transformation load Examples include: VoIP, guided navigation, enterprise IM, semantic web, visualization, content analysis, mobile, RIA, AJAX and context aware portal software
Training Limited training User guides, contextual help screens Easy training, narrow targeted audience Extensive training required for mission critical applications Dependent on size of audience, not always formalized Dependent on the degree of technological interface and technical savviness of users
Adoption Slow, usually not marketed effectively, lacks executive support Quick adoption Very slow Very slow Uniquely suited to audiences’ precise needs To be determined
ROI Metrics Rarely performed; not a major concern due to limited investment Easily measured by comparing offline processes to migration and support costs, comparison of time savings involved Measurements for application are standardized; collaborative success is allusive Costs are monitored very closely; extensive metrics in place to control investment Demonstrable based on popularity of use, timeliness of reports and consequences of data quality Based on increased employee productivity and timely task completion

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